Returns

Thanks for shopping at Chill Culture!

If you are not entirely satisfied with your purchase, we’re here to help.

Returns
We allow 30 calendar days to return an item from the date you’ve received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 3-5 business days, depending on your card issuer’s policies.

Defects
If you receive a product with a defect caused by shipping, a damaged claim with the courier will be required.
Please contact us directly at Support@Chill-Culture.com for assistance with any defective merchandise.